| Sunday, October 4, 2009 |
| 6:00 – 8:00 p.m. |
Welcome Reception for all ICAE Registrants |
| 7:00 p.m. |
Remarks — ICAE President, Barbara Fitch, National Life Insurance Company |
| Monday, October 5, 2009 |
| 7:30 – 8:45 a.m. |
Continental Breakfast |
| 8:45 – 9:00 a.m. |
ICAE WELCOME
Barbara Fitch, National Life Insurance Company
WELCOME TO MISSOURI
John Huff, Director, Missouri Department of Insurance |
| 9:00 – 10:30 a.m. |
FEDERAL PROPOSALS: Their Impact on Insurers, Regulators and Consumers
PANELISTS
James D. Hall - American Council of Life Insurers (ACLI)
Richard Ramsey - America’s Health Insurance Plans (AHIP)
Tom Santos - American Insurance Association (AIA)
MODERATOR
John Huff, Director, Missouri Department of Insurance |
| 10:30 – 11:00 a.m. |
Networking Break |
| 11:00 – Noon |
MEETING CONSUMER NEEDS DURING TOUGH ECONOMIC TIMES
Brenda Cude, Professor, Department of Housing & Consumer Economics, University of Georgia |
| Noon – 1:30 p.m. |
LUNCH |
| 1:30 – 3:00 p.m. |
ADDRESSING THE INSURANCE NEEDS OF THE 50+ CONSUMER
PANELISTS
Stephanie Chappell - Corporate Gerontologist, The Hartford
Brian Atchinson - Insurance Marketplace Standards Assoc. (IMSA)
Ryan Wilson - AARP
MODERATOR
Barbara Fitch - National Life Insurance Company |
| 3:00 – 3:15 p.m. |
Networking Break |
| 3:15 – 4:45 p.m. |
CONCURRENT BREAKOUTS — DIAGNOSIS/ANALYSIS – Identifying Concerns (Facilitated P&C and L&H Sessions)
Insurers and Regulators meet to identify hot topics impacting the industry and to share remedies. |
|
FREE EVENING — Enjoy St. Louis! |
| Tuesday, October 6, 2009 |
| 7:30 – 8:30 a.m. |
Continental Breakfast |
| 8:30 – 9:45 a.m. |
CURRENT CONSUMER MARKETING CONCERNS
Jean Philipp,Corporate Ethics & Compliance, MetLife
Kimberly Shaul, J.D., Deputy Commissioner, Wisconsin Office of the Commissioner of Insurance |
| 9:45 – 10:00 a.m. |
Networking Break |
| 10:00 – Noon |
WHAT’S THAT YOU HEAR? BECOMING AN EFFECTIVE LISTENER
Walter Waggoner, National Insurance Crime Bureau |
| Noon – 1:30 p.m. |
Lunch |
| 1:30 – 2:45 p.m. |
CATASTROPHE MODELING TECHNIQUES: Thinking Outside the Black Box
Glen Daraskevich, Karen Clark & Company |
| 2:45 – 3:00 p.m. |
Networking Break |
| 3:00 – 4:45 p.m. |
CONCURRENT BREAKOUT SESSIONS: PRESCRIPTION/BEST PRACTICES – Sharing Suggested Solutions |
| 6:00 – 9:15 p.m. |
Evening Event: St. Louis |
| Wednesday, October 7, 2009 |
| 7:30 – 8:30 a.m. |
Breakfast for ICAE Members |
| 7:30 – 9:00 a.m. |
Regulators Meeting & Breakfast |
| 8:30 – 9:00 a.m. |
ICAE Member Business Meeting |
| 9:00 – 10:00 a.m. |
REGULATOR SHOWCASE – COLORADO RECONCILIATION PROCESS
Dayle Axman, Supervisor - Life & Health Consumer Affairs Section, Colorado Division of Insurance |
| 10:00 – 11:00 a.m. |
NAIC UNIFORMITY UPDATE
Lois Alexander, Market Regulation Manager, NAIC. |
| 11:00 – 11:30 a.m. |
ICAE 2010 Spring Roundtable & Fall Exchange Previews –Mike Hammond |
| 11:30 a.m. |
St. Louis Wrap Up |
