http://icae.com Just another WordPress weblog Wed, 10 Mar 2010 19:12:58 +0000 http://backend.userland.com/rss092 en Come to Chicago, September 26-29, for ICAE's 2010 Fall Exchange.  The Renaissance Chicago Hotel is the site of this year's event.  This beautiful hotel located on Wacker Drive is in the heart of it all.  Close to the theater and shopping districts and just steps from Millennium Park. Mark the dates now and ... http://icae.com/icae-2010-fall-exchange/ Barb Fitch President, ICAE I want to thank everyone who participated in our highly successful 2009 Insurance Consumer Affairs Exchange in St. Louis. It was a great meeting, with a theme and a venue both appropriate to these times. Meeting as we did virtually in the shadow of the Jefferson National Memorial Arch, ... http://icae.com/presidents-message-4/ After several years working for Swiss Re as managing director, strategic claim officer and finally as global head of key case management for the huge reinsurer, John Huff developed an impressive resume in the area of dispute resolution.  Good thing too, because when he returned home to take on the ... http://icae.com/from-reinsurance-to-regulation-missouri-commissioners-broad-experience-drives-focus-on-consumer-protection/ Given that the overarching story of the past 10 months, unseating even the global financial crisis for sheer intensity of emotions and decibels, is the potential for major reform in one-sixth of the U.S. economy – healthcare – you would have to have been in a very dark cave not ... http://icae.com/federal-change-is-in-the-wind-in-financial-regulation-healthcare-reform-and-insurance-regulation/ When it comes to responding to tough economic times, what's in a consumer's mind is as important, if not more important, than what is in the consumer's wallet. And even if the economy comes roaring back to pre-crisis levels, the events of the past year may very well have lasting ... http://icae.com/understanding-changed-mindsets-the-key-to-meeting-consumer-needs-in-tough-times/ Before launching into a snapshot of the 50-plus consumer, Ryan Wilson, Strategic Policy Advisor, Public Policy Institute, AARP, had to check whether he had his reading glasses with him. Partly in jest but partly serious, it was an example that our national demographic is changing at a rapid pace, promising ... http://icae.com/meeting-the-needs-of-the-over-50-consumer-takes-understanding-life-changes-and-enabling-empowerment/ There is no doubt that insurance issues are among the most serious concerns of many consumers these days, but not necessarily the same ones that have fired up town halls around the country.  Two of those topics, Investor-Owned Life Insurance (IOLI) and the suitability of annuity sales to seniors, were ... http://icae.com/investor-owned-life-insurance-annuity-suitability-top-list-of-customer-concerns-identified-by-companies-regulators/ If the TV series "Cops" ever did a ride along with Walter Waggoner, former St. Louis police officer and now Senior Special Agent with the National Insurance Crime Bureau, they might temporarily need to change the theme song to something like "bad boys, bad boys …  whatcha gonna do when ... http://icae.com/listen-up-fraud-may-be-telling-you-a-story/ Actuarial science has long been central to the insurance process. The ability to aggregate information, analyze it, draw assumptions from masses of statistical data and then use that data to effectively set rates and predict losses is central to the business.  But, in recent years, actuarial science has been getting ... http://icae.com/thinking-outside-the-black-box-of-catastrophe-models-takes-looking-at-all-data-with-a-critical-eye/ Appropriately enough for an Exchange meeting in the "Gateway City" of St. Louis, all eyes turned westward for the Regulator Showcase as Dayle Axman, supervisor, Life & Health Consumer Affairs Section, Colorado Division of Insurance, talked about the strides that her department has made in recent years regarding the closed ... http://icae.com/colorado-divisions-complaint-reconciliation-system-helps-companies-know-where-they-stand-anytime/