http://icae.com Just another WordPress weblog Sun, 25 Jul 2010 21:15:59 +0000 http://backend.userland.com/rss092 en Plan to join ICAE in Chicago at the Renaissance Chicago Hotel this Fall, September 26-29.  The conference agenda includes panels on Disclosure, Social Networking and Credit Scoring.  We're also happy to announce that Illinois Director McRaith, Ohio Director Hudson and Wisconsin Commissioner Dilweg will  kick of monday morning with a Commssioner's panel.  Register now and ... http://icae.com/icae-2010-fall-exchange-chicago-sept-26-29/ The ICAE membership has elected the following officers for the term June 1, 2010 – May 31, 2012: PRESIDENT - Mike Hammond Manager - Corporate Consumer Affairs - Fireman's Fund Insurance Companies VICE PRESIDENT - Kendra Franklin Supervisor - Customer Relations - COUNTY Insurance & Financial Services TREASURER - Carol Crosson Sr. Project Manager - Market ... http://icae.com/icaes-2010-2012-officers-elected/ Barb Fitch President, ICAE I want to thank everyone who participated in our highly successful 2009 Insurance Consumer Affairs Exchange in St. Louis. It was a great meeting, with a theme and a venue both appropriate to these times. Meeting as we did virtually in the shadow of the Jefferson National Memorial Arch, ... http://icae.com/presidents-message-4/ After several years working for Swiss Re as managing director, strategic claim officer and finally as global head of key case management for the huge reinsurer, John Huff developed an impressive resume in the area of dispute resolution.  Good thing too, because when he returned home to take on the ... http://icae.com/from-reinsurance-to-regulation-missouri-commissioners-broad-experience-drives-focus-on-consumer-protection/ Given that the overarching story of the past 10 months, unseating even the global financial crisis for sheer intensity of emotions and decibels, is the potential for major reform in one-sixth of the U.S. economy – healthcare – you would have to have been in a very dark cave not ... http://icae.com/federal-change-is-in-the-wind-in-financial-regulation-healthcare-reform-and-insurance-regulation/ When it comes to responding to tough economic times, what's in a consumer's mind is as important, if not more important, than what is in the consumer's wallet. And even if the economy comes roaring back to pre-crisis levels, the events of the past year may very well have lasting ... http://icae.com/understanding-changed-mindsets-the-key-to-meeting-consumer-needs-in-tough-times/ Before launching into a snapshot of the 50-plus consumer, Ryan Wilson, Strategic Policy Advisor, Public Policy Institute, AARP, had to check whether he had his reading glasses with him. Partly in jest but partly serious, it was an example that our national demographic is changing at a rapid pace, promising ... http://icae.com/meeting-the-needs-of-the-over-50-consumer-takes-understanding-life-changes-and-enabling-empowerment/ There is no doubt that insurance issues are among the most serious concerns of many consumers these days, but not necessarily the same ones that have fired up town halls around the country.  Two of those topics, Investor-Owned Life Insurance (IOLI) and the suitability of annuity sales to seniors, were ... http://icae.com/investor-owned-life-insurance-annuity-suitability-top-list-of-customer-concerns-identified-by-companies-regulators/ If the TV series "Cops" ever did a ride along with Walter Waggoner, former St. Louis police officer and now Senior Special Agent with the National Insurance Crime Bureau, they might temporarily need to change the theme song to something like "bad boys, bad boys …  whatcha gonna do when ... http://icae.com/listen-up-fraud-may-be-telling-you-a-story/ Actuarial science has long been central to the insurance process. The ability to aggregate information, analyze it, draw assumptions from masses of statistical data and then use that data to effectively set rates and predict losses is central to the business.  But, in recent years, actuarial science has been getting ... http://icae.com/thinking-outside-the-black-box-of-catastrophe-models-takes-looking-at-all-data-with-a-critical-eye/