“I try to get to a conference every year, and have attended several over the last few years. In my role as primary complaint handler for our company, I was looking for something that was a better fit for me. I came across the ICAE website a couple of years ago via an Internet search for “insurance complaint conference” if I remember correctly! The information about past exchanges seemed so relevant. When the time got closer, I received approval and signed up for the exchange. I’m glad I did, as it seems like I’ve found my professional ‘tribe’ so to speak. I’ve come away from the conference with some fresh, solid ideas on how to work with complaints, as well as a new network of people I can call upon should the need arise.”

Russ Gibson, FLMI, ACS of EquiTrust Life Insurance Company