FALL 2026 CONFERENCE AGENDA

Insurance Consumer Affairs Exchange

ICAE Annual Exchange - Agenda

September 20-23rd, 2026
The Menger Hotel, 204 Alamo Plaza, San Antonio, Texas 78205


Exchange Agenda

Sunday, September 20, 2026
5:30 – 7:00 p.m. Welcome Reception for all ICAE Registrants
Monday, September 21, 2026
7:30 – 8:30 a.m. Continental Breakfast
8:30 – 8:45 a.m. PRESIDENT'S ADDRESS & ICAE WELCOME
Kristi Colbert, ICAE President, United Healthcare
8:45 - 9:15 a.m. WELCOME TO TEXAS - Amanda Crawford, Texas Insurance Commissioner,  

 

9:15 – 10:30 a.m. KEYNOTE ADDRESS: How to Stay Certain When Everyone Around You Isn’t - NATASHA STARCHESKI, podcaster - NAT OUT OF OFFICE 
10:30 – 10:45 a.m. NETWORKING BREAK
10:45 – 12:00 a.m. KEYNOTE ADDRESS CONTINUES - How to Stay Certain When Everyone Around You Isn’t - INTERACTIVE SESSION - NATASHA STARCHESKI, podcaster - NAT OUT OF OFFICE
12:00 – 1:00 p.m. LUNCH
1:00 – 2:30 p.m.

 

COMMISSIONERS PANEL DISCUSSION - Amanda Crawford, Texas Insurance Commissioner, Glen Mulready, Oklahoma Insurance Commissioner; Andy Case, Mississippi Associate Commissioner
Moderator:  Aaron Cooper, MS DOI
2:30 - 2:45 p.m. NETWORKING BREAK
2:45 – 3:45 p.m. WILDFIRE PREPARED: MAKING HOMES AND COMMUNITIES MORE SURVIVABLE & INSURABLE – Steve Hawks, Insurance Institute for Business & Home Safety (IBHS)

 

3:45 - 4:30 p.m. THE RESPONSIBLE USE OF DATA IN THE INSURANCE INDUSTRY - Gary Saninario, Victor Bayus, Monica Milner - LEXISNEXIS

 

 

EVENING FREE

 

Free Evening - Enjoy San Antonio

Tuesday, September 22, 2026
7:30 – 8:30 a.m. Continental Breakfast
8:30 – 10:00 a.m. KEYNOTE ADDRESS #2 - DR. COYTE COOPER
10:00 - 10:15a.m.  NETWORKING BREAK
10:15- 11:45 a.m. KEYNOTE ADDRESS #2 - INTERACTIVE SESSION - DR. COYTE COOPER
11:4– 12:00 a.m. BACK TO BASICS - LOOKING TO THE FUTURE - Adam Stanhope, The Hanover
1200 - 1:00 p.m. LUNCH
1:00 – 2:00 p.m. BRENT WALKER - COALITION AGAINST INSURANCE FRAUD
2:00 - 2:45 p.m. BRIDGING THE GAP
SERVING UNDERSERVED COMMUNITIES IN INSURANCE & CONSUMER PROTECTION – LIANA BARTOTO, OUTREACH COORDINATOR, OKLAHOMA DOI
2:45 - 3:00 p.m. NETWORKING BREAK
3:15 - 4:45 p.m. SPEED NETWORKING WITH REGULATORS & BREAKOUT SESSIONS:
LIFE & HEALTH BREAKOUT - Diane Robbs, Oklahoma DOI, Mackenzie Mahler, Country Financial

PROPERTY & CASUALTY BREAKOUT - Lindsay Xander, Virginia DOI, Krista Young, Liberty Mutual
5:30 – 9:00 p.m. Tuesday Evening Event - River Cruise & Dinner at The Alamo Hall
Wednesday, September 23, 2026
7:30 - 8:30 a.m. REGULATOR MEETING & BREAKFAST - 
7:30 – 8:30 a.m. ICAE MEMBER BREAKFAST - Ballroom
8:30 – 9:00 a.m. ICAE MEMBER BUSINESS MEETING
9:00 – 10:00 a.m. AI COMPLAINTS - THE SAVY CONSUMER - PANEL: Lee Ann Alexander, APCIA, Frank Tomasiello, The Griffith Foundation, Rebecca Vasquez, AJG
10:00 – 10:15 a.m.

10:15 - 11:15 a.m.

BACK TO BASICS - LOOKING TO THE FUTURE - Adam Stanhope, The Hanover

CASE STUDIES - Mackenzie Mahler, Country Financial, Lindsay Xander, Virginia DOI

11:15 - 11:45 a.m.

11:45 - 12:00 p.m.

ICAE HISTORY & TESTIMONIALS

ICAE 2027 EXCHANGE PREVIEW & CLOSING ADDRESS

KRISTI COLBERT, ICAE PRESIDENT, UNITED HEALTHCARE