FALL 2026 CONFERENCE AGENDA

Insurance Consumer Affairs Exchange

ICAE Annual Exchange - Agenda

September 20-23rd, 2026
The Menger Hotel, 204 Alamo Plaza, San Antonio, Texas 78205


Exchange Agenda

Sunday, September 20, 2026
5:30 – 7:00 p.m. Welcome Reception for all ICAE Registrants
Monday, September 21, 2026
7:30 – 8:30 a.m. Continental Breakfast
8:30 – 8:45 a.m. PRESIDENT'S ADDRESS & ICAE WELCOME
Kristi Colbert, ICAE President, United Healthcare
8:45 - 9:15 a.m. WELCOME TO TEXAS - Amanda Crawford, Texas Insurance Commissioner,  

 

9:15 – 10:30 a.m. KEYNOTE ADDRESS: 
10:30 – 10:45 a.m. NETWORKING BREAK
10:45 – 12:00 a.m. KEYNOTE ADDRESS CONTINUES - INTERACTIVE SESSION - 
12:00 – 1:00 p.m. LUNCH
1:00 – 2:30 p.m.

 

COMMISSIONERS PANEL DISCUSSION - Amanda Crawford, Texas Insurance Commissioner, Glen Mulready, Oklahoma Insurance Commissioner.
Moderator:  Ryan Blakeney, MS DOI
2:30 - 2:45 p.m. NETWORKING BREAK
2:45 – 3:00 p.m.  

 

3:00 - 4:15 p.m.  

Facilitator:  

 

EVENING FREE

 

Free Evening - Enjoy San Antonio

Tuesday, September 22, 2026
7:30 – 8:30 a.m. Continental Breakfast
8:30 – 9:45 a.m. KEYNOTE ADDRESS #2 - DR. COYTE COOPER
9:30 - 10:15a.m.   
9:45- 10:00 a.m. NETWORKING BREAK
10:15– 11:45 a.m. KEYNOTE ADDRESS #2 - INTERACTIVE SESSION - DR. COYTE COOPER
11:45 - 12:00 p.m. BACK TO BASICS - LOOKING TO THE FUTURE
12:00 – 1:00 p.m. LUNCH
1:00 - 2:00 p.m. BRENT WALKER - COALITION AGAINST INSURANCE FRAUD

 

2:00 - 3:00 p.m. CULTURAL DIFFERENCES & MULTI-LINGUAL RESPONSES – LIANA BARTOTO, OUTREACH COORDINATOR, OKLAHOMA DOI
3:00 – 3:15 p.m. NETWORKING BREAK
3:15 - 4:45 p.m. SPEED NETWORKING WITH REGULATORS - BREAKOUT SESSIONS:
LIFE & HEALTH BREAKOUT - Joan Olson, Swiss Re, Kristi Colber, Liberty Mutual

PROPERTY & CASUALTY BREAKOUT - Thomas Herndon, Liberty Mutual; Becca Donegan, Erie
5:30 – 9:00 p.m. Tuesday Evening Event - 
Wednesday, September 23, 2026
7:30 - 8:30 a.m. REGULATOR MEETING & BREAKFAST - 
7:30 – 8:30 a.m. ICAE MEMBER BREAKFAST - Ballroom
8:30 – 9:00 a.m. ICAE MEMBER BUSINESS MEETING
9:00 – 10:30 a.m. CASE STUDIES - FACILITATOR: MAXKENZIE MAHLER, COUNTRY FINANCIAL
10:30 – 10:45 a.m.

10:45 - 11:45 a.m.

ASK THE REGULATORS & COMPANY REPS – PANEL -  

Facilitator: Gerard O'Sullivan, CT DOI

11:45 - 12:00 p.m. ICAE 2027 EXCHANGE PREVIEW & CLOSING ADDRESS

KRISTI COLBERT, ICAE PRESIDENT, UNITED HEALTHCARE