The Institu
Exchange Agenda
| Sunday, September 20, 2026 | |
| 5:30 – 7:00 p.m. | Welcome Reception for all ICAE Registrants |
| Monday, September 21, 2026 | |
| 7:30 – 8:30 a.m. | Continental Breakfast |
| 8:30 – 8:45 a.m. | PRESIDENT'S ADDRESS & ICAE WELCOME Kristi Colbert, ICAE President, United Healthcare |
| 8:45 - 9:15 a.m. | WELCOME TO TEXAS - Amanda Crawford, Texas Insurance Commissioner. |
| 9:15 – 10:30 a.m. | KEYNOTE ADDRESS: How to Stay Certain When Everyone Around You Isn’t - NATASHA STARCHESKI, podcaster - NAT OUT OF OFFICE |
| 10:30 – 10:45 a.m. | NETWORKING BREAK |
| 10:45 – 12:00 a.m. | KEYNOTE ADDRESS CONTINUES - How to Stay Certain When Everyone Around You Isn’t - INTERACTIVE SESSION - NATASHA STARCHESKI, podcaster - NAT OUT OF OFFICE |
| 12:00 – 1:00 p.m. | LUNCH |
| 1:00 – 2:30 p.m.
|
COMMISSIONERS PANEL DISCUSSION - Amanda Crawford, Texas Insurance Commissioner, Glen Mulready, Oklahoma Insurance Commissioner; Andy Case, Mississippi Associate Commissioner Moderator: Aaron Cooper, MS DOI |
| 2:30 - 2:45 p.m. | NETWORKING BREAK |
| 2:45 – 3:45 p.m. | WILDFIRE PREPARED: MAKING HOMES AND COMMUNITIES MORE SURVIVABLE & INSURABLE – Steve Hawks, Insurance Institute for Business & Home Safety (IBHS) |
| 3:45 - 4:45 p.m. | THE RESPONSIBLE USE OF DATA IN THE INSURANCE INDUSTRY - Victor Bayus- LEXISNEXIS |
| 4:45 - 5:00 p.m.
|
ICAE 50th ANNIVERSARY EVENT - ICAE HISTORY & TESTIMONIALS - 50 YEARS & COUNTING – GROUP PHOTO
Free Evening - Enjoy San Antonio |
| Tuesday, September 22, 2026 | |
| 7:30 – 8:30 a.m. | Continental Breakfast |
| 8:30 – 10:00 a.m. | KEYNOTE ADDRESS #2 - DR. COYTE COOPER, PH.D., PERFORMANCE COACH |
| 10:00 - 10:15a.m. | NETWORKING BREAK |
| 10:15- 11:45 a.m. | KEYNOTE ADDRESS #2 - INTERACTIVE SESSION - DR. COYTE COOPER, PH.D., PERFORMANCE COACH |
| 11:45– 12:45 a.m. | LUNCH |
| 12:45 - 1:45 p.m. | BRENT WALKER - COALITION AGAINST INSURANCE FRAUD |
| 1:45 – 2:15 p.m. | TURNING CONSUMER COMPLAINTS INTO STRATEGIC INSIGHTS – Adam Stanhope, The Hanover |
| 2:15 - 3:00 p.m. | BRIDGING THE GAP SERVING UNDERSERVED COMMUNITIES IN INSURANCE & CONSUMER PROTECTION – LIANA BARTOTO, OUTREACH COORDINATOR, OKLAHOMA DOI |
| 3:00 - 3:15 p.m. | NETWORKING BREAK |
| 3:15 - 5:00 p.m. | BREAKOUT SESSIONS -SPEED NETWORKING WITH REGULATORS: LIFE & HEALTH BREAKOUT - Diane Robbs, Oklahoma DOI, Mackenzie Mahler, Country Financial PROPERTY & CASUALTY BREAKOUT - Lindsay Xander, Virginia DOI, Thomas Herndon, Liberty Mutual |
| 6:00 – 9:00 p.m. | Tuesday Evening Event - River Cruise & Dinner at The Alamo Hall |
| . | |
| Wednesday, September 23, 2026 | |
| 7:30 - 8:30 a.m. | REGULATOR MEETING & BREAKFAST - |
| 7:30 – 8:30 a.m. | ICAE MEMBER BREAKFAST - Ballroom |
| 8:30 – 9:00 a.m. | ICAE MEMBER BUSINESS MEETING |
| 9:00 – 10:00 a.m. | THE RISE OF AI-GENERATED COMPLAINTS: NAVIGATING VOLUME, VALIDITY AND COMPLIANCE – Dave Snyder, Vice President, International Policy & Counsel, APCIA; Amy Beard, Taft Law; Rebecca Vasquez, Associate General Counsel, AJG; Moderator: Frank Paul Tomasello, The Institutes Griffith Foundation |
| 10:00 – 11:00 a.m. | CASE STUDIES – FACILITATORS: Mackenzie Mahler, Country Financial; Lindsay Xander, Virginia DOI |
| 11:00 - 11:45 a.m.
11:45 - 12:00 p.m. |
NAIC AI SYSTEMS EVALUATION TOOL (AISET) - Tim Mullen, NAIC
ICAE 2027 EXCHANGE PREVIEW & CLOSING ADDRESS - KRISTI COLBERT, ICAE PRESIDENT, UNITED HEALTHCARE |