FALL 2025 ICAE CONFERENCE DETAILS

Insurance Consumer Affairs Exchange
THEME: Rooted in Trust, Growing in Service

ICAE Annual Exchange - Agenda

September 21-24th, 2025
The Grove Hotel, 245 Capitol Boulevard, Boise, Idaho

CONFERENCE DETAILS
Join regulators and industry professionals September 21 – 24th, 2025 for ICAE’s 2025 Fall Exchange. Highlights include:

  • As asked for in our Surveys – there will be more interactive sessions between Regulators & Company Members.
  • State Insurance Commissioners Panel Discussion – COMMISSIONERS PANEL – Dean L. Cameron, Idaho Insurance Director; Michael Conway, Colorado Insurance Commissioner; Glen Mulready, Oklahoma Insurance Commissioner, Mark Fowler, AL Insurance Commissioner (OPEN); Anita Fox, Director, Michigan DOI; Facilitator: all come together to discuss current & pending regulatory issues. We will have a Welcome Address about Boise from Commissioner Cameron prior to the panel.
  • CONSUMER COMPLAINTS & THE PATH TO MARKET CONDUCT EXAMINATIONS – Facilitator: Chris Palmieri, Travelers; Panel  
  • Speed Networking with Regulators – 9 regulators will move table to table to answer company member’s questions and share information. This is being expanded this year to allow more personal interaction between regulators & members,
  • Back To Basics - A detailed discussion with four industry members & regulators on specific situations and how to avoid regulatory consequences. Adam Stanhope of The Hanover will facilitate these discussions.
  • KEYNOTE ADDRESS: Mark Hiltz (formerly of Nationwide), Gratitude Researcher & Keynote Speaker, will kick off the Exchange with a rousing address on Gratitude followed by an interactive session. 
  • Breakout Sessions by product line – will take you from initial analysis to successful completion of complaint handling.
  • AI Pending Regulations Affecting the Insurance Industry - David Van Dyke of Shelter Insurance will continue to explore the AI narrative,
  • Case Studies session to evaluate what went right and what went wrong,
  • The ever-popular “Ask the Regulators and Company Reps”, a single-platform panel discussion between regulators and insurance company representatives with a Q & A session.
  • Tuesday evening Dinner Theater.

Conference Information Summary

Attendee Registration Fees by August 25, 2025:
ICAE Member
Regulator 
Nonmember		 $995
$745
$1,325
Attendee Registration Fees after August 25, 2025:
ICAE Member
Regulator 
Nonmember		 $1095
$845
$1,425

Registration Fees Include: Sunday night’s opening reception, continental breakfast and full lunch on Monday and Tuesday plus Tuesday evening dinner event and Wednesday morning full breakfast.

NOTE: $250 ICAE cancellation fee will apply to cancellations after September 1, 2025.

Guest Registration Fees:
Sunday Evening Reception, September 21, 2025 $50
Tuesday Evening Event, September 23, 2025 $125
Conference Registration Deadlines:
Hotel Reservations August 25, 2025

Click here to view conference agenda and to hit the REGISTER NOW! button.

ACCOMMODATIONS:

Grove Hotel
245 South Capitol Boulevard

Boise, Idaho 83702
Phone: (208) 472 - 3354 - Hotel reservations must be made by hitting the link below which will bring you to the hotel at the ICAE negotiated room rate. Remember to BOTH register for the Exchange and Register at the Hotel to secure your room.

Insurance Consumer Affairs Exchange - The Grove Hotel

www.thegrovehotel.guestreservations.com

Visit website above for additional hotel information.

Hotel Room Rates and Discount Code for ICAE Attendees:
 Company Rate $214 per night
 Regulator Rate  $214 per night

The Grove Hotel Deadline is August 25, 2025.

Please make hotel reservations by hitting the link above or by phone shown below to obtain the negotiated rate.

Members Block – call (208) 333-8000

Regulators Block - call (208) 333-8000

Important Notice: There is a cancellation penalty equal to one-night room plus tax if reservations are not cancelled 72 hours PRIOR to the day of your scheduled arrival.

For Phone Reservations: 1-208-333-8000 and reference the room block for Insurance Consumer Affairs Exchange (ICAE).

TRANSPORTATION: For information and driving directions visit the Grove Hotel site.

Limited Self and Valet Parking is available below the Hotel. Parking fees are fixed for hotel guests at the posted rate during the event dates and are not included in the cost of the hotel room or event space.

ATTIRE: Business Casual is appropriate for the meeting. And casual attire is appropriate for both the Sunday evening reception & the Tuesday evening dinner.

QUESTIONS or have special needs? Contact Richard McGee at [email protected] or 516.439.9804 (cell).