Exchange Agenda
| Sunday, September 24, 2023 | |
| 5:30 – 7:00 p.m. | Welcome Reception for all ICAE Registrants |
| Monday, September 25, 2023 | |
| 7:30 – 8:30 a.m. | Continental Breakfast |
| 8:30 – 8:45 a.m. | PRESIDENT'S ADDRESS & ICAE WELCOME Susan Hatfield, ICAE President, Nationwide |
| 8:45 - 9:15 a.m. | WELCOME TO PENNSYLVANIA - Pennsylvania Insurance Commissioner Michael Humphries
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| 9:15 – 10:30 a.m. | COMMISSIONERS PANEL DISCUSSION - Commissioners: Michael Chaney, State of Mississippi; Michael Causey, North Carolina Commissioner of Insurance; Katie Johnson, for Commissioner Scott White, Virginia BOI; Michael Humphries, Pennsylvania Commissioner Moderator: |
| 10:30 – 10:45 a.m. | Networking Break |
| 10:45 – 12:00 a.m. | KEYNOTE ADDRESS: - Matthew Smith, Coalition Against Fraud, Cybersecurity Privacy Rights and Ethical Fraud Investigations |
| 12:00 – 1:00 p.m. | LUNCH |
| 1:00 – 2:15 p.m.
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INTERACTIVE SESSION - Patrick Devlin, Liberty Mutal Insurance, Vice President, Manager Regulatory Compliance, Sr. Corporate Counsel, Global Compliance & Ethics and Andy Case, Consumer Director, Mississippi Insurance Department
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| 2:15 - 2:30 p.m. | NETWORKING BREAK |
| 2:30 – 3:45 p.m.
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BACK TO BASICS - PART ONE: INTAKE PROCESS - Katie Johnson, Virginia BOI; Rachelle Malone, Shelter Insurance;
Facilitator: Lois Alexander, NAIC
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| 3:45 - 4:30 p.m | Market Conduct Exam Overview & Updates
Patrick Devlin, Liberty Mutal Insurance, Vice President, Manager Regulatory Compliance, Sr. Corporate Counsel, Global Compliance & Ethics Facilitator: Krista Young, Liberty Mutual Insurance |
| EVENING FREE | Free Evening - Enjoy Hershey |
| Tuesday, September 26, 2023 | |
| 7:30 – 8:30 a.m. | Continental Breakfast |
| 8:30 – 9:15 a.m. | MEMBER SHOWCASE - SHAREPOINT - ADAM STANHOPE - THE HANOVER |
| 9:15 - 10:15 a.m. | TBA |
| 10:15 - 10:30 a.m. | Networking Break |
| 10:30 – 12:15 a.m. | BACK TO BASICS - PART TWO - COMPLAINT RESOLUTION
FACILITATOR: ADAM STANHOPE, THE HANOVER |
| 12:15 – 1:15 p.m. | Lunch |
| 1:15 - 2:45 p.m. | SPEED NETWORKING WITH REGULATORS - Hadiya Swann, North Carolina DOI; Michelle McNamee, Virginia BOI; Sheila Williams, North Carolina DOI, |
| 2:45 - 3:00 p.m. | Networking Break |
| 3:00 – 3:45 p.m. | BOB HARTWIG, Clinical Associate Professor of Finance and Director of the Risk and Uncertainty Management Center, University of Illinois |
| 3:45 - 5:15 p.m. | BREAKOUT SESSIONS: LIFE & HEALTH BREAKOUT - Ballroom Facilitators: Kristi Colbert, Manager, SureBridge - ICAE Vice President; Rochelle Walk, Sr. Consumer Relations Specialist, Swiss Re PROPERTY & CASUALTY BREAKOUT - Facilitators: Krista Young, Managing Consultant, Consumer Affairs, Liberty Mutual; Regina Bourne, Compliance Consultant, Travelers |
| 5:30 – 9:00 p.m. | Tuesday Evening Event - Troeggs Brewery |
| Wednesday, September 27, 2023 | |
| 7:30 - 8:30 a.m. | REGULATOR MEETING & BREAKFAST - |
| 7:30 – 8:30 a.m. | ICAE MEMBER BREAKFAST - Ballroom |
| 8:30 – 9:00 a.m. | ICAE MEMBER BUSINESS MEETING |
| 9:00 – 10:30 a.m. | ASK THE REGULATORS & COMPANY REPS – PANEL - Ryan Blakeney, Mississippi DOI, Shaun Johnson, Brighthouse Financial; Rachelle Malone, Shelter Insurance; Facilitator: Jim McNally, Travelers - ICAE Secretary |
| 10:30 – 11:45 a.m. | Diversity, Equity & Inclusion - Lessons Learned & Questions Answered |
| 11:45 - 12:00 p.m. | ICAE 2024 Exchange Preview & Closing Address Susan Hatfield, ICAE President, Nationwide |