Exchange Agenda
Sunday, September 22, 2024 | |
5:30 – 7:00 p.m. | Welcome Reception for all ICAE Registrants |
Monday, September 23, 2024 | |
7:30 – 8:30 a.m. | Continental Breakfast |
8:30 – 8:45 a.m. | PRESIDENT'S ADDRESS & ICAE WELCOME Susan Hatfield, ICAE President, Nationwide |
8:45 - 9:15 a.m. | WELCOME TO TENNESSEE - Tennessee Deputy Insurance Commissioner, Toby Compton
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9:15 – 10:30 a.m. | KEYNOTE ADDRESS: Myra Golden, Myra Golden Seminars |
10:30 – 10:45 a.m. | Networking Break |
10:45 – 12:00 a.m. | KEYNOTE ADDRESS CONTINUES - INTERACTIVE SESSION - Myra Golden, Myra Golden Seminars |
12:00 – 1:00 p.m. | LUNCH |
1:00 – 2:15 p.m.
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COMMISSIONERS PANEL DISCUSSION - Toby Compton, Tennessee Deputy Insurance Commissioner; Mark Fowler, Alabama Commissioner of Insurance; Sharon P. Clark, Kentucky Insurance Commissioner; Katie Johnson, for Commissioner Scott White, Virginia BOI; Moderator: |
2:15 - 2:30 p.m. | NETWORKING BREAK |
2:30 – 3:45 p.m.
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COMPLAINT RESOLUTION: - ROOT CAUSE & ISSUE REMEDIATION -
Facilitator: Olivia Sarraga, Liberty Mutual
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3:45 - 5:00 p.m. | AI - INSURANCE APPLICATIONS - Adam Dzuricky, Erie Insurance
Facilitator: Becca Donegan, Erie Insurance |
EVENING FREE | Free Evening - Enjoy Gatlinburg |
Tuesday, September 24 2024 | |
7:30 – 8:30 a.m. | Continental Breakfast |
8:30 – 9:15 a.m. | NATIONAL INSURANCE CRIME BUREAU – Possible (Kristi Colbert or Adam Stanhope |
9:15 - 10:15 a.m. | CONSUMER REPS - ESCALATING - THE HIGH COST OF CLAIMS – Lois Alexander, NAIC |
10:15 - 10:30 a.m. | Networking Break |
10:30 – 12:15 a.m. | LIFE & HEALTH FOCUSED SEGMENT
FACILITATOR: |
12:15 – 1:15 p.m. | Lunch |
1:15 - 2:45 p.m. | SPEED NETWORKING WITH REGULATORS - Hadiya Swann, North Carolina DOI; Michelle McNamee, Virginia BOI; Sheila Williams, North Carolina DOI; Will Felvey, VA BOI; Terri Smith, (MD); Gerard O'Sullivan, CT DOI; |
2:45 - 3:00 p.m. | Networking Break |
3:00 – 3:45 p.m. | CASE STUDIES – Regina Bourne, Travelers; Olivia Sarraga, Liberty Mutual; Lindsay Xander, Virginia DOI; Facilitator: Mackenzie Mahler, Country Financial |
3:45 - 5:00 p.m. | BREAKOUT SESSIONS: LIFE & HEALTH BREAKOUT - Joan Olson, Wilton Re PROPERTY & CASUALTY BREAKOUT - |
5:30 – 9:00 p.m. | Tuesday Evening Event - |
Wednesday, September 25, 2024 | |
7:30 - 8:30 a.m. | REGULATOR MEETING & BREAKFAST - |
7:30 – 8:30 a.m. | ICAE MEMBER BREAKFAST - Ballroom |
8:30 – 9:00 a.m. | ICAE MEMBER BUSINESS MEETING |
9:00 – 10:30 a.m. | ASK THE REGULATORS & COMPANY REPS – PANEL - Gunther Eger, Liberty Mutual
Facilitator: Becca Donegan, Erie Insurance |
10:30 – 11:45 a.m. | Diversity, Equity & Inclusion - Lessons Learned
Facilitators: |
11:45 - 12:00 p.m. | ICAE 2025 Exchange Preview & Closing Address Susan Hatfield, ICAE President, Nationwide |