FALL 2024 CONFERENCE AGENDA

Insurance Consumer Affairs Exchange

ICAE Annual Exchange - Agenda

September 22-24th, 2024
Edgewater Hotel & Conference Center, Gatlinburg, Tennessee


Exchange Agenda

Sunday, September 22, 2024
5:30 – 7:00 p.m. Welcome Reception for all ICAE Registrants
Monday, September 23, 2024
7:30 – 8:30 a.m. Continental Breakfast
8:30 – 8:45 a.m. PRESIDENT'S ADDRESS & ICAE WELCOME
Susan Hatfield, ICAE President, Nationwide
8:45 - 9:15 a.m. WELCOME TO TENNESSEE - Tennessee Insurance Commissioner, Carter Lawrence. 

 

9:15 – 10:30 a.m. COMMISSIONERS PANEL DISCUSSION - Carter Lawrence, Tennessee Insurance Commissioner; Michael Causey, North Carolina Commissioner of Insurance; Katie Johnson, for Commissioner Scott White, Virginia BOI; Andy Case for Commissioner Chaney (Mississippi)
Moderator:  Ryan Blakeney, Mississippi DOI
10:30 – 10:45 a.m. Networking Break
10:45 – 12:00 a.m. KEYNOTE ADDRESS: - 
12:00 – 1:00 p.m. LUNCH
1:00 – 2:15 p.m.

 

INTERACTIVE SESSION

 

2:15 - 2:30 p.m. NETWORKING BREAK
2:30 – 3:45 p.m.

 

 

BACK TO BASICS - PART ONE: INTAKE PROCESS - 

Facilitator: 

 

3:45 - 5:00 p.m Market Conduct Exam Overview & Updates

Facilitator: 

EVENING FREE Free Evening - Enjoy Gatlinburg
Tuesday, September 24 2024
7:30 – 8:30 a.m. Continental Breakfast
8:30 – 9:15 a.m. MEMBER SHOWCASE - 
9:15 - 10:15 a.m.
10:15 - 10:30 a.m. Networking Break
10:30 – 12:15 a.m. BACK TO BASICS - PART TWO - COMPLAINT RESOLUTION - Sh

FACILITATOR: 

12:15 – 1:15 p.m. Lunch
1:15 - 2:45 p.m. SPEED NETWORKING WITH REGULATORS - Hadiya Swann, North Carolina DOI; Michelle McNamee, Virginia BOI; Sheila Williams, North Carolina DOI; Will Felvey, VA BOI; Terri Smith, (MD); Gerard O'Sullivan, CT DOI;
2:45 - 3:00 p.m. Networking Break
3:00 – 3:45 p.m. BOB HARTWIG, 
3:45 - 5:00 p.m. BREAKOUT SESSIONS:
LIFE & HEALTH BREAKOUT - 

PROPERTY & CASUALTY BREAKOUT - 
5:30 – 9:00 p.m. Tuesday Evening Event - 
Wednesday, September 25, 2024
7:30 - 8:30 a.m. REGULATOR MEETING & BREAKFAST - 
7:30 – 8:30 a.m. ICAE MEMBER BREAKFAST - Ballroom
8:30 – 9:00 a.m. ICAE MEMBER BUSINESS MEETING
9:00 – 10:30 a.m. ASK THE REGULATORS & COMPANY REPS – PANEL - 
10:30 – 11:45 a.m. Diversity, Equity & Inclusion - Lessons Learned 

Facilitators: 

11:45 - 12:00 p.m. ICAE 2025 Exchange Preview & Closing Address
Susan Hatfield, ICAE President, Nationwide