Insurance Consumer Affairs Exchange
THEME: Exploring the Peaks & Valleys of Consumer Affairs

ICAE Annual Exchange - Agenda

September 22-25th, 2024
Edgewater Hotel & Conference Center, Gatlinburg, Tennessee

Join regulators and industry professionals September 22 – 25th, 2024 for ICAE’s 2024 Fall ExchangeHighlights include:

  • As asked for in our Surveys – there will be more interactive sessions between Regulators & Company Members.
  • State Insurance Commissioners Panel Discussion – an important panel for ICAE as Tennessee Deputy Commissioner Toby Compton, Alabama Commissioner Mark Fowler, & Kentucky Commissioner Sharon P. Clark come together to discuss current & pending regulatory issues. We will have a Welcome Address about Gatlinburg from Commissioner Lawrence prior to the panel.
  •  Consumer Reps will present on issues relevant to the escalating costs of insurance claims, staffing & estimates in working toward a final resolution.
  • Speed Networking with Regulators – 9 regulators will move table to table to answer company member’s questions and share information. This was a big hit in Hershey and is being expanded.
  • Complaints: Examining the Root Causes & Issue Remediation Analysis – A detailed panel discussion of industry members & regulators on root causes & issue remediation to address and answer specific situations and avoid regulatory consequences.
  • AI Presentation for Insurance Application - Adam Dzuricky, Erie Insurance
  • KEYNOTE ADDRESS: Myra Golden, Myra Golden Seminars will kick off the Exchange with a rousing address followed by an interactive session. 
  • Breakout Sessions by product line – will take you from initial analysis to successful completion of complaint handling.
  • Diversity & Inclusion & Civility – a very popular session in Hershey. We will engage in a panel discussion to continue as an ongoing narrative.
  • The ever-popular “Ask the Regulators and Company Reps”, a single-platform panel discussion between regulators and insurance company representatives with a Q & A session.
  • Tuesday evening dinner

Conference Information Summary

Attendee Registration Fees by August 22, 2024:
ICAE Member

Attendee Registration Fees after August 22, 2024:
ICAE Member


Registration Fees Include: Sunday night’s opening reception, continental breakfast and full lunch on Monday and Tuesday plus Tuesday evening dinner event and Wednesday morning full breakfast.

NOTE: $250 ICAE cancellation fee will apply to cancellations after September 1, 2024.

Guest Registration Fees:
Sunday Evening Reception, September 22, 2024 $50
Tuesday Evening Event, September 24, 2024 $125
Conference Registration Deadlines:
Hotel Reservations August 22, 2024

Click here to view conference agenda and to hit the REGISTER NOW! button.


Edgewater Hotel & Conference Center
402 River Road
Gatlinburg, TN 37738
Phone: (865) 436 - 4151 - Reservations must be made by phone and make sure to mention ICAE.


Visit site for additional hotel information.
Hotel Room Rates and Discount Code for ICAE Attendees:
 Company Rate $139 per night
 Regulator Rate  $107 per night

The Edgewater Hotel Deadline is August 22, 2024.

Please make reservations by phone as stated above to obtain the negotiated rate.

Members Block – call (865) 436-4151

Regulators Block - call (865) 436-4151

You must present a valid government ID which they can present at check-in.*

Important Notice: There is a cancellation penalty equal to one-night room plus tax if reservations are not cancelled 72 hours PRIOR to the day of your scheduled arrival.

For Phone Reservations: 1-865-436-4151 and reference the room block for Insurance Consumer Affairs Exchange (ICAE).

TRANSPORTATION: For information and driving directions visit the Edgewater Hotel & Conference Center site.

Over-night valet parking is available for $30 per night or self-parking at the hotel facility is available at the rate of $2 per hour.

ATTIRE: Business Casual is appropriate for the meeting. And casual attire is appropriate for both the Sunday evening reception & the Tuesday evening dinner.

QUESTIONS or have special needs? Contact Richard McGee at [email protected] or 847.991.8454 or 516.439.9804 (cell).