Insurance Consumer Affairs Exchange
Engaging Consumers with a Dose of Sweet Hospitality

ICAE Annual Exchange - Agenda

September 24-27th, 2023
Hershey Lodge, Hershey, Pennsylvania

Join regulators and industry professionals September 24 – 27th, 2023 for ICAE’s 2023 Fall ExchangeHighlights include:

  • As asked for in our Surveys – there will be more interactive sessions between Regulators & Company Members.
  • State Insurance Commissioners Panel Discussion – an important panel for ICAE as Katie Johnson, representing Commissioners Scott White (Virginia), Mike Causey (North Carolina), Andy Case for Commissioner Mike Chaney (Mississippi) & Michael Humphries (Pennsylvania) come together to discuss current & pending regulatory issues. We will have a Welcome Address about Hershey from Commissioner Humphries prior to the panel.
  • Patrick Devlin of Liberty Mutual Insurance will present with factual information on Market Conduct Exams and follow with an interactive session in which he and Mississippi Regulator Andy Case will share their vast knowledge and experience on insurance regulations.
  • Speed Networking with Regulators – 5 regulators will move table to table to answer company member’s questions and share information. This was a big hit in Savannah and is being expanded.
  • Complaints, Back to Basics Analysis – A two-part, two-day panel discussion of industry members & regulators on how to determine what is a complaint, how to address and answer specific situations and avoid regulatory consequences.
  • Member Showcase – Adam Stanhope (the Hanover), will provide information on SHAREPOINT, as a tool in handling complaint management.
  • KEYNOTE ADDRESS: Matthew Smith, Coalition Against Insurance Fraud, will conduct a new presentation on Consumers Attitudes Toward Insurance Fraud...The Good, The Bad & The Ugly.
  • Breakout Sessions by product line – will take you from initial analysis to successful completion of complaint handling.
  • Diversity & Inclusion & Civility – a very popular session in Savannah. We will engage in a panel discussion to continue as an ongoing narrative.
  • Robert P. Hartwig, PhD, CPCU, Clinical Associate Professor, Finance Department and Director, Center for Risk and Uncertainty Management will present on Insurance Industry Overview & Outlook: Trends, Challenges and Opportunities.
  • The ever-popular “Ask the Regulators and Company Reps”, a single-platform panel discussion between regulators and insurance company representatives with a Q & A session.
  • Tuesday evening dinner & brewery tour of the famous Troegs Brewery, Hershey, PA.

Conference Information Summary

Attendee Registration Fees by August 23, 2023:
ICAE Member

Attendee Registration Fees after August 23, 2023:
ICAE Member


Registration Fees Include: Sunday night’s opening reception, continental breakfast and full lunch on Monday and Tuesday plus Tuesday evening dinner event and Wednesday morning full breakfast.

NOTE: $250 ICAE cancellation fee will apply to cancellations after September 1, 2023.

Guest Registration Fees:
Sunday Evening Reception, September 24, 2023 $50
Tuesday Evening Event, September 26, 2023 $125
Conference Registration Deadlines:
Hotel Reservations August 26, 2023

Click here to view conference agenda and to hit the REGISTER NOW! button.


Hershey Lodge
325 University drive
Hershey, PA  17033
Phone: 717.533.3311

Visit site for additional hotel information.
Hotel Room Rates and Discount Code for ICAE Attendees:
 Company Rate $170 per night
 Regulator Rate  $144 per night

The Hershey Lodge Deadline is August 10, 2023.

Please make reservations on-line using the links below to obtain the negotiated rate.

Members Block – https://reservations.hersheypa.com/HRSApp/HRSHome?groupCode=ICAE2023L&venue=hersheyLodge

Government Block – https://reservations.hersheypa.com/HRSApp/HRSHome?groupCode=ICAEGOVT2023&venue=hersheyLodge

*Regulators must have a valid government ID which they can present at check-in.*

Important Notice: There is a cancellation penalty equal to one-night room plus tax if reservations are not cancelled 72 hours PRIOR to the day of your scheduled arrival.

For Phone Reservations: 1-855-729-3108 and reference the room block for Insurance Consumer Affairs Exchange (ICAE).

TRANSPORTATION: For information and driving directions visit the Hershey Lodge site.

Over-night valet parking is available for $30 per night or self-parking at the hotel facility is available at the rate of $2 per hour.

ATTIRE: Business Casual is appropriate for the meeting. And casual attire is appropriate for both the Sunday evening reception & the Tuesday evening dinner.

QUESTIONS or have special needs? Contact Richard McGee at [email protected] or 847.991.8454 or 516.439.9804 (cell).