FALL 2024 CONFERENCE AGENDA

Insurance Consumer Affairs Exchange

ICAE Annual Exchange - Agenda

September 22-25th, 2024
Edgewater Hotel & Conference Center, Gatlinburg, Tennessee


Exchange Agenda

Sunday, September 22, 2024
5:30 – 7:00 p.m. Welcome Reception for all ICAE Registrants
Monday, September 23, 2024
7:30 – 8:30 a.m. Continental Breakfast
8:30 – 8:45 a.m. PRESIDENT'S ADDRESS & ICAE WELCOME
Kristi Colbert, ICAE President, United Healthcare
8:45 - 9:15 a.m. WELCOME TO TENNESSEE - Tennessee Insurance Commissioner, Carter Lawrence 

 

9:15 – 10:30 a.m. KEYNOTE ADDRESS: Myra Golden, Myra Golden Seminars
10:30 – 10:45 a.m. Networking Break
10:45 – 12:00 a.m. KEYNOTE ADDRESS CONTINUES - INTERACTIVE SESSION - Myra Golden, Myra Golden Seminars
12:00 – 1:00 p.m. LUNCH
1:00 – 2:15 p.m.

 

COMMISSIONERS PANEL DISCUSSION - Carter Lawrence, Tennessee Insurance Commissioner; Mark Fowler, Alabama Commissioner of Insurance; Sharon P. Clark, Kentucky Insurance Commissioner; Michael Wise, SC Commissioner:
Moderator:  Gerard O'Sullivan, CT DOI
2:15 - 2:30 p.m. NETWORKING BREAK
2:30 – 3:45 p.m.

 

 

BACK TO BASICS - EFFECTIVE LETTER WRITING - Dusty Smith, AL DOI; Michael Barber, TN DOI;

Facilitators: Olivia Sarraga, Liberty Mutual, Deidre Backues, Shelter Insurance

 

3:45 - 5:00 p.m. AUTHENTIC INTELLIGENCE – THE REAL STORY OF PEOPLE AND ARTIFICIAL INTELLIGENCE - Adam Dzuricky, Erie Insurance

Facilitator: Becca Donegan, Erie Insurance

EVENING FREE Free Evening - Enjoy Gatlinburg
Tuesday, September 24 2024
7:30 – 8:30 a.m. Continental Breakfast
8:30 – 9:30 a.m. LIFE & HEALTH DISCUSSION - HOT TOPICS - Joan Olsen, SwissRe & Jackie Smiley, MassMutualAscend, Moderators
9:30 - 10:15a.m. PARAMETRIC INSURANCE – Dianna Nelson, Swiss Re 
10:15- 10:30 a.m. Networking Break
10:30– 12:15 a.m. CASE STUDIES - Regina Bourne, Travelers; Olivia Sarraga, Liberty Mutual; Lindsay Xander, Virginia DOI; Facilitator: Mackenzie Mahler, Country Financial
12:15 – 1:15 p.m. Lunch
1:15 - 2:30 p.m. SPEED NETWORKING WITH REGULATORS - Hadiya Swann, North Carolina DOI; Sheila Williams, North Carolina DO; Terri Smith, (MD); Gerard O'Sullivan, CT DOI;
2:30 - 2:45 p.m. Networking Break
2:45 – 3:45 p.m. CATHERINE COLLINSON – TRANSAMERICA – Staffing (VIRTUAL)
3:45 - 5:00 p.m. BREAKOUT SESSIONS:
LIFE & HEALTH BREAKOUT - Joan Olson, Swiss Re

PROPERTY & CASUALTY BREAKOUT - Thomas Herndon, Liberty Mutual; Regina Bourne, Travelers
5:30 – 9:00 p.m. Tuesday Evening Event - Dollywood
Wednesday, September 25, 2024
7:30 - 8:30 a.m. REGULATOR MEETING & BREAKFAST - 
7:30 – 8:30 a.m. ICAE MEMBER BREAKFAST - Ballroom
8:30 – 9:00 a.m. ICAE MEMBER BUSINESS MEETING
9:00 – 10:30 a.m. ASK THE REGULATORS & COMPANY REPS – PANEL - Gunther Eger, Liberty Mutual

Facilitator: Krista Young, Liberty Mutual

10:30 – 11:45 a.m. Diversity, Equity & Inclusion - Lessons Learned - Bernadette Spenser, Consultant, Destiny Designed Unlimited, LLC

Facilitators: Lindsay Xander

11:45 - 12:00 p.m. ICAE 2025 Exchange Preview & Closing Address
Kristi Colbert, ICAE President, United Healthcare