FALL 2025 ICAE CONFERENCE DETAILS

Insurance Consumer Affairs Exchange
THEME: Rooted in Trust, Growing in Service

ICAE Annual Exchange - Agenda

September 21-24th, 2025
The Grove Hotel, 245 Capitol Boulevard, Boise, Idaho

CONFERENCE DETAILS
Join regulators and industry professionals September 21 – 24th, 2025 for ICAE’s 2025 Fall Exchange. Highlights include:

  • As asked for in our Surveys – there will be more interactive sessions between Regulators & Company Members.
  • State Insurance Commissioners Panel Discussion – COMMISSIONERS PANEL – Dean L. Cameron, Idaho Insurance Director; Michael Conway, Colorado Insurance Commissioner; Glen Mulready, Oklahoma Insurance Commissioner, Mark Fowler, AL Insurance Commissioner (OPEN); Facilitator, Gerard O’Sullivan, CT DOI all come together to discuss current & pending regulatory issues. We will have a Welcome Address about Boise from Commissioner Cameron prior to the panel.
  • CONSUMER COMPLAINTS & THE PATH TO MARKET CONDUCT EXAMINATIONS – Facilitator: Chris Palmieri, Travelers; Panel  
  • Speed Networking with Regulators – 9 regulators will move table to table to answer company member’s questions and share information. This is being expanded this year to allow more personal interaction between regulators & members,
  • Back To Basics - A detailed discussion of four industry members & regulators on specific situations and how to avoid regulatory consequences. Adam Stanhope of The Hanover will facilitate the discussion
  • KEYNOTE ADDRESS: Mark Hiltz (formerly of Nationwide), Gratitude Researcher & Keynote Speaker, will kick off the Exchange with a rousing address on Gratitude followed by an interactive session. 
  • Breakout Sessions by product line – will take you from initial analysis to successful completion of complaint handling.
  • AI Pending Regulations Affecting the Insurance Industry - David Van Dyke of Shelter Insurance will continue to explore the AI narrative,
  • Case Studies session to evaluate what went right and what went wrong,
  • The ever-popular “Ask the Regulators and Company Reps”, a single-platform panel discussion between regulators and insurance company representatives with a Q & A session.
  • Tuesday evening dinner in Dollywood at the Hatfield's & McCoy's Dinner Theater.

Conference Information Summary

Attendee Registration Fees by August 22, 2024:
ICAE Member
Regulator 
Nonmember		 $995
$745
$1,325
Attendee Registration Fees after August 22, 2024:
ICAE Member
Regulator 
Nonmember		 $1095
$845
$1,425

Registration Fees Include: Sunday night’s opening reception, continental breakfast and full lunch on Monday and Tuesday plus Tuesday evening dinner event and Wednesday morning full breakfast.

NOTE: $250 ICAE cancellation fee will apply to cancellations after September 1, 2024.

Guest Registration Fees:
Sunday Evening Reception, September 22, 2024 $50
Tuesday Evening Event, September 24, 2024 $125
Conference Registration Deadlines:
Hotel Reservations August 22, 2024

Click here to view conference agenda and to hit the REGISTER NOW! button.

ACCOMMODATIONS:

Edgewater Hotel & Conference Center
402 River Road
Gatlinburg, TN 37738
Phone: (865) 436 - 4151 - Reservations must be made by phone and make sure to mention ICAE.

www.Edgewater-Hotel.com

Visit site for additional hotel information.
Hotel Room Rates and Discount Code for ICAE Attendees:
 Company Rate $139 per night
 Regulator Rate  $107 per night

The Edgewater Hotel Deadline is August 22, 2024.

Please make reservations by phone as stated above to obtain the negotiated rate.

Members Block – call (865) 436-4151

Regulators Block - call (865) 436-4151

You must present a valid government ID which they can present at check-in.*

Important Notice: There is a cancellation penalty equal to one-night room plus tax if reservations are not cancelled 72 hours PRIOR to the day of your scheduled arrival.

For Phone Reservations: 1-865-436-4151 and reference the room block for Insurance Consumer Affairs Exchange (ICAE).

TRANSPORTATION: For information and driving directions visit the Edgewater Hotel & Conference Center site.

Complimentary parking is provided for those registered at the Hotel. Input '66' if you are entering the garage for entrance. If there are no available parking contact the concierge and an off-site parking space will be assigned.

ATTIRE: Business Casual is appropriate for the meeting. And casual attire is appropriate for both the Sunday evening reception & the Tuesday evening dinner.

QUESTIONS or have special needs? Contact Richard McGee at [email protected] or 847.991.8454 or 516.439.9804 (cell).